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Terms & Conditions

Updated February 13, 2024

 

About OppoMed

OppoMed is a healthcare recruitment consulting firm. We are part of The Nautical Group, based at 4242 Six Forks Road, Ste 820, Raleigh, NC. The client is Active at Home Senior Services or AAHSS. 

 

The Active at Home Senior Services (AAHSS) OppoMed Portal, defined as the “Portal” is the point of entry where prospective customers enter their mobile phone number to begin the text-message workflow to the time when OppoMed releases customer information to AAHSS administration.

 

IMPORTANT

Under no circumstances does OppoMed provide any expectations of contact from Active at Home Senior Services. The Portal does not serve as formal or verified documentation required by AAHSS. 

If you have further questions about OppoMed or AAHSS, contact:

Luke Wiemers, OppoMed, Luke@OppoMed.com

Brian Struzyk, Active at Home Senior Services (AAHSS), Brian@AAHSS.com

You can also contact AAHSS directly by calling 984-837-0991.

 

What are your mobile terms?

When you provide us with your mobile phone number, you agree that our organization, OppoMed, may send text messages (including SMS and MMS) to that phone number and enter the phone number into a customer intake workflow for AAHSS. You will receive a confirmation text message, and you may need to reply as instructed to complete registration. The frequency at which you'll receive our text messages may vary depending on how many times you enter or reenter the workflow. Message and data rates apply. Reply STOP to cancel, HELP for help. You agree to receive a final text message confirming your opt-out. You may opt-out at any time by texting the word STOP to the number 866-431-1640. For help, send a text message with the keyword HELP to the number 866-431-1640. Texts may be sent through an automatic telephone dialing system. Consent is not required to be considered for services at AAHSS. You can contact AAHSS directly by calling 984-837-0991.

 

Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

 

What information do you collect?

We collect contact information and other details for individuals seeking information about patient care provided by AAHSS, defined as a “customer”. The contact information includes the customer name, phone number, and email address. Other details may include, but are not limieted to, the type of care (examples include physical therapy, occupational therapy, companion care, other) requested, who the receiver of care will be, city, state, zip code,  and availability for a phone call or meeting with a member of the team at AAHSS.

 

How do you use the information you collect?

Information collected in the previous section is passed directly from OppoMed to AAHSS. All data and information in the customer lead provided through the AAHSS OppoMed portal are owned by AAHSS.

 

OppoMed does not retain information provided by customers for longer than necessary to pass through to AAHSS, this is typically within 2 hours, but may be up to 5 days. 

 

 

 

How long does my data stay in the Portal?

Most of the time, the Customer Lead is passed from OppoMed to AAHSS within a few minutes. However, due to timing, delays, or other issues caused by either the prospective customer, system limitations, system errors, and/or other factors, the Customer Lead may remain in the Portal for up to 5 calendar days before being passed to AAHSS administration. If the prospective customer has only provided partial information, OppoMed will share all information available with AAHSS administration. 

 

 

Will I be charged for the text messages I receive?

Our organization will never charge you for the text messages you receive however standard message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided through the number 866-431-1640, you can send an email to support@oppomed.com.

 

Limits On Our Abilities

Even though your privacy is of the utmost importance to us, due to standing legalities, we cannot promise that personal information will not be divulged to third parties in ways not explained by this policy. Furthermore, we can (and you give us permission to) divulge any information about you to private entities, law enforcement or other government officials, as we, in our sole vigilance, believe needed to address and/or answer questions or resolve problems.

Our organization reserves the right to change this privacy policy at its discretion. Your continued use of this service after changes to this privacy policy have been posted is taken as acceptance of those changes. It is your responsibility to monitor the privacy policy to determine whether any changes have been made. This privacy policy is subject to and applicable to all privacy laws.

You acknowledge that accepting this privacy policy is a condition of your relationship with our organization and its services and you agree to be bound by all of its terms and conditions.

Health Insurance Portability and Accountability (HIPAA) regarding Text Messages or SMS messages

HIPAA does not expressly require the use or avoidance of any specific modes of communication. Thus, HIPAA does not expressly prohibit (or even mention) texting. However, HIPAA does require certain safeguards such as security and encryption steps to protect the patients privacy and information transmitted and stored.

Use of the OppoMed and partner platform and messages sent are within and above HIPAA compliance requirements. Everything you do on the OppoMed platform is encrypted and secured. Messages composed and sent are encrypted until they reach the cellular provider and at that point it is up to them to keep your text message secure (which they do).

OppoMed also has everything necessary to satisfy administrative safeguards such as 2-step authentication for internal employees and password protected accounts for users. It's also important to mention that all subscribers' numbers are stored in a database encrypted at rest, and are protected by a tightly managed firewall. We use a 256 bit AES government standard encryption with random initialization vectors to ensure data cannot be unencrypted without our key.

It is also important to note that we NEVER store any credit card information. All other sensitive information is encrypted as well.

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